• Anand A. Patel
• Prof. Jayraj V. Solanki

The construction industry is the lifeline for a nation and building structures reflect the health of economy of a country. Construction of accommodation provides the basic needs of the citizens of the country. Construction of other buildings/structures strengthens the infrastructure for development. The quality management issues are becoming a necessity in building construction industry in the Indian conditions. There are not many research studies available on implementation of Total Quality Management (TQM) in building construction in India that could find out the reasons for the poor performance of building construction industry. This study is maybe the one of few studies which have attempted to identify and prioritize the critical success factors for the improvement of performance of building construction industry. This research has also identified major obstacles for successful implementation of TQM and also identify the level of performance of building construction companies before and after the implementation of TQM. In this research work, the level of employee’s awareness and appreciation of TQM brings significant positive results towards the implementation of TQM. Identification of the critical success factors essential for the philosophy of TQM is a first step in effective implementation of TQM. This research has focus on top most critical success factors for the implementation of TQM in building construction industry. These factors are: customer focus, vendor development, education and training, Quality Management System, Organization structure, Team work, leadership and commitment and continuous improvement. Also, these factors are somewhat similar to those identified by various researchers all over the world. Policies and practices of TQM in building construction industry vis-à-vis identified parameters of TQM has been studied. The findings from the survey has also highlighted some significant obstacles which prevented building construction organizations from improving their quality standards. These obstacles are “Top management is not visibly and explicitly committed to quality” and “Time constraints prohibit effective TQM implementation” as the most significant obstacles to TQM implementation. Data analysis of the performance of building construction organizations before and after implementing TQM has also been done. Our findings show that there is a significant change in the performance level after implementation of TQM in the various building construction organisations. Productivity has increased whereas complaints have reduced. There is an increase in repeat customers whereas rework and change orders have reduced. Moreover, there is improvement in relations with architects/engineers/ subcontractors. TQM model for building construction industry to implement and practice TQM in an effective way and improve quality of building construction industry has been proposed. The findings of this study have been used to construct a simple and practical framework which prescribes guidelines for introducing TQM in four phases and is designed to help building construction companies get started and move step-by-step towards a TQM culture and improve quality of building construction industry in the northern region of India.

Total Quality Management, Critical Success Factors, Implementation, Building Construction Industry, Obstacles in implementation, customer satisfaction.

"Strategy of Implementation of Total Quality Management in Construction Industry", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 6, page no.505-513, June-2020, Available :http://www.jetir.org/papers/JETIR2006074.pdf

"Strategy of Implementation of Total Quality Management in Construction Industry", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 6, page no. pp505-513, June-2020, Available at : http://www.jetir.org/papers/JETIR2006074.pdf