• MATHEW GEORGE
• DR.P N HARIKUMAR

Service Quality is measured in terms of variability between expected and Perceived services.It is very difficult to maintain quality and satisfaction in the healthcare sector. The primary function of every hospital is patient care. As patients are the main users, the success of any hospital depends on the quality of services provided by it to its customers or patients. The term quality in the service sector differs from tangible market. The quality of a commodity can be evaluated and expressed in absolute terms, but it is not possible in the case of service sector. Service quality has been defined as “the outcome of an evaluation process where the consumer compares his expectations with the service he has received” or the difference between expected service and perceived service. If the perceived services fall below the expected services customers are disappointed. The customers will got satisfied if their perception is above their expectation. This paper attempts to study the satisfaction level of patients towards the service of Government and Private hospitals in Kerala.

"Satisfaction level of patients towards the service of Government and Private hospitals in kerala", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 6, page no.1595-1602, June-2020, Available :http://www.jetir.org/papers/JETIR2006232.pdf

"Satisfaction level of patients towards the service of Government and Private hospitals in kerala", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 6, page no. pp1595-1602, June-2020, Available at : http://www.jetir.org/papers/JETIR2006232.pdf