• Prof. Janmejay V. Shukla
• Dr. Dileep Kumar Singh

India is the second biggest mobile phone user country in the world. In India mobile phones are not only used as a medium of voice communication but also for a mobile services. Mobile services are defined as E-services that helps the consumers to handle financial transactions by using Mobile Devices. Banking is the foundation of each industry and for surviving in the competitive world technology plays a very important role. M-banking is the new way of banking. The reason behind growing trend of M-banking is that, it helps the consumer to perform banking at anytime and anywhere. It makes consumers to access their banking transactions very easily 24X7. In this research study we assess the impact of M-banking on customer satisfaction with reference to Nagpur area.

M-Banking, Customer Satisfaction, Internet Banking.

"A Study of Mobile Banking & Its Impact on Consumer Satisfaction With Reference To Nagpur Area", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 8, page no.648-652, August 2020, Available :http://www.jetir.org/papers/JETIR2008390.pdf

"A Study of Mobile Banking & Its Impact on Consumer Satisfaction With Reference To Nagpur Area", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 8, page no. pp648-652, August 2020, Available at : http://www.jetir.org/papers/JETIR2008390.pdf