• M. Sridevi
• Dr. Ch. Nirmal chand

In the recent years, the diffusion of mobile applications has risen significantly and different strongly emerging in to service industries by enhancing productivity, satisfaction of both employees & customers. These mobile apps can increase the flexibility of accessing information about the firms from everywhere. Therefore, mobile apps can increase the efficiency and competitive advantages on a large scale. The usage of mobile applications has a strong influence on the way of conducting business. The newly obtained possibilities to communicate and access to information are being taken up by the end-users and directly affect the communication behaviour of consumers and employees. This creates new benefits and challenges for enterprises. In this emerging era, all kind of industries need to struggle very hard to stay ahead of competitors.

Diffusion, mobile applications, enhancing productivity, Information, competitors, flexibility.

"How mobile applications redefining the service industries", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 11, page no.972-975, November-2020, Available :http://www.jetir.org/papers/JETIR2011272.pdf

"How mobile applications redefining the service industries", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 11, page no. pp972-975, November-2020, Available at : http://www.jetir.org/papers/JETIR2011272.pdf