• Shari S

Information Communication Technology has been playing a dominant role in all walks of human life in the new millennium. Research is going on in plenty in inventing and reinventing innovative models for making life easy. In Indian scenario, the Central Government, State Government and even private sector are seriously involved in developing various software solutions to help government and other players in making things done smoothly and flawlessly. Among the various IT solutions for delivering public services, the programme called, FRIENDS, a flagship urban e-governance programme of the Government of Kerala operating since 2000 has contributed in providing various public services more transparently and efficiently. Now almost twenty years has been passed after the introduction of this service in the land of Kerala, a South Indian State. This paper evaluates the history, achievements and challenges of this project. Also, this articles provides suggestions to improve the service effectively and efficiently.

e-Governance, FRIDNDS, FREES, ICT, NeGP

"Information Communication Technology Revolution in Public Service: What Kerala Offers?", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 1, page no.747-754, January-2021, Available :http://www.jetir.org/papers/JETIR2101100.pdf

"Information Communication Technology Revolution in Public Service: What Kerala Offers?", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 1, page no. pp747-754, January-2021, Available at : http://www.jetir.org/papers/JETIR2101100.pdf