• Mrs.G.ILAKKIA
• Dr.S.SARAVANAN

The banking sector has various dynamic approaches in the current trends such as internet banking,24*7 services, anywhere banking system, E-Cheques , Mobile banking, Electronic Transfer Fund, Electronic Clearing Services (ECS).So, every bank is in cut-throat competition in providing best service to their customer. Service quality is the key factor for the success of banking sector. The banking sector has been more liberalized and restructured. Technology has made tremendous impact in banking. Satisfying the customer is the touchstone for the Success of the Service industries.

Banking, Customer Satisfaction, Public sector banks, Private sector Banks

"An Impact of Service Quality and Customer Satisfaction in Public and Private Sector Bank -Reference to Coimbatore City", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 3, page no.2343-2349, March-2021, Available :http://www.jetir.org/papers/JETIR2103292.pdf

"An Impact of Service Quality and Customer Satisfaction in Public and Private Sector Bank -Reference to Coimbatore City", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 3, page no. pp2343-2349, March-2021, Available at : http://www.jetir.org/papers/JETIR2103292.pdf