UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 8 Issue 6
June-2021
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2106045


Registration ID:
309652

Page Number

a309-a325

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Title

To Study Customer Review Regarding Quality Service Offered By President Motors

Abstract

Background Any service provider, including the vehicle servicing industry, must prioritise service quality. Customers are particularly concerned about after-sales service in this country. The SERVQUAL model, established by Parasuraman et al., is one of the most widely used service quality measuring models. Various academics define service quality in a variety of ways. Gronroos classified the components of service quality as technical quality, functional quality, and reputational quality, and utilised SERVQUAL as the most common technique for assessing service quality to compare consumers' expectations before a service encounter and their impressions of the actual service delivered. Various academics define service quality in a variety of ways. Materials and Methods: This project report aims at measurement of current service quality level of President motor in Navsari. The study was conducted using SERVEQUL to understand the service quality. In this project report satisfaction/dissatisfaction of the customer has been measure using standard statistical tool. The data collection method is personal interview with the help of structured questionnaire. sample size 100 should be taken for study from the owners' of personal vehicle of Mahindra in NAVSARI city. Results Current performance of the service centre not found up to the mark. Necessary suggestions have been made and service for the improvement in current service quality level.

Key Words

Key Word: Quality, Service, Customer Review, Servequl

Cite This Article

"To Study Customer Review Regarding Quality Service Offered By President Motors ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 6, page no.a309-a325, June-2021, Available :http://www.jetir.org/papers/JETIR2106045.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"To Study Customer Review Regarding Quality Service Offered By President Motors ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 6, page no. ppa309-a325, June-2021, Available at : http://www.jetir.org/papers/JETIR2106045.pdf

Publication Details

Published Paper ID: JETIR2106045
Registration ID: 309652
Published In: Volume 8 | Issue 6 | Year June-2021
DOI (Digital Object Identifier):
Page No: a309-a325
Country: Navsari, Gujarat, India .
Area: Management
ISSN Number: 2349-5162
Publisher: IJ Publication


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