UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
Call for Paper
Volume 11 | Issue 3 | March 2024

JETIREXPLORE- Search Thousands of research papers



WhatsApp Contact
Click Here

Published in:

Volume 8 Issue 6
June-2021
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

7.95 impact factor calculated by Google scholar

Unique Identifier

Published Paper ID:
JETIR2106537


Registration ID:
311093

Page Number

d900-d906

Share This Article


Jetir RMS

Title

CUSTOMER PERCEPTION TOWARDS ADOPTION OF E-BANKING SERVICES DURING PANDEMIC TIMES: AN EVIDENCE FROM COIMBATORE

Abstract

ABSTRACT Banking area is putting immense amount in digital drives to keep a strategic advantage and to deliver better services to the customers. By embracing digitalization, banking area offer sophisticated services to the customers anytime and anywhere. In this pandemic situation, sector banks have been concentrating in providing better services which has been a great challenge in satisfying the customer perceptions. Understanding their needs and satisfying the customers wants and adopting them to access the services are the main prospective of the banks in this COVID situation. By taking this as background, this research examine the adoption of E-banking services during this pandemic times. Researchers collected the data through primary as well as secondary sources. A convenient sampling method was used to collect data from120 respondents. The study reveals that there is a significant relationship between Sector banks and Customer perception towards E-banking services during COVID situation

Key Words

Banking, E-banking services, Customer’s satisfaction, COVID, Digitalization.

Cite This Article

"CUSTOMER PERCEPTION TOWARDS ADOPTION OF E-BANKING SERVICES DURING PANDEMIC TIMES: AN EVIDENCE FROM COIMBATORE", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 6, page no.d900-d906, June-2021, Available :http://www.jetir.org/papers/JETIR2106537.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"CUSTOMER PERCEPTION TOWARDS ADOPTION OF E-BANKING SERVICES DURING PANDEMIC TIMES: AN EVIDENCE FROM COIMBATORE", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 6, page no. ppd900-d906, June-2021, Available at : http://www.jetir.org/papers/JETIR2106537.pdf

Publication Details

Published Paper ID: JETIR2106537
Registration ID: 311093
Published In: Volume 8 | Issue 6 | Year June-2021
DOI (Digital Object Identifier):
Page No: d900-d906
Country: Coimbatore, Tamilnadu, India .
Area: Commerce
ISSN Number: 2349-5162
Publisher: IJ Publication


Preview This Article


Downlaod

Click here for Article Preview

Download PDF

Downloads

000597

Print This Page

Current Call For Paper

Jetir RMS