• Jatin Grover

This paper tells us more about the attitudes of customers to online services in general and in this some researchers have analyzed online food delivery (OFD) services with customer experiences. Millions of revenues are generated by large food supply firms and these numbers are expected to increase. The purpose of this research is to know about the structural relationship between motivation with simplicity, usefulness of post-use, tactics of price saving, importance of time saving, online sales experience, customer attitude and customers' willingness towards OFD services. The study revealed that in online food delivery services, the quality of food, control, customer support, and order fulfillment affect customer satisfaction. The convenience of electronic food delivery (FD) was noticeable during the global 2020 COVID-19 outbreak, as it promoted customer access to fresh produce and allowed food providers to continue functioning. The study was completely based on primary data. A structured questionnaire was formed which had four parts naming preference, consistency, accuracy and also the choice of preference was prepared. The scale of the sample was 98.

Online food distribution, behavior of users, customer retention, incentive for convenience, direction for price efficiency, alignment for saving time.

"The Antecedents of online food services adoption", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 7, page no.g354-g362, July-2021, Available :http://www.jetir.org/papers/JETIR2107778.pdf

"The Antecedents of online food services adoption", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 7, page no. ppg354-g362, July-2021, Available at : http://www.jetir.org/papers/JETIR2107778.pdf