• Hemant Darbari
• Shweta Puneet

The social web has generated huge amounts of data for the users across the globe with just the click of a button. Even in the age of digitalization other’s opinions are considered while making a decision. This reliability is found in the form of opinions and experiences regarding a particular product or service. Sentiment analysis discusses these opinions. The information gathered through the World Wide Web via forums, blogs, social networks and content-sharing services is not structured which leads to the rise of fields like opinion mining, text analysis and sentiment analysis. This paper discusses the different methods of sentiment analysis and highlights its importance in understanding customer reviews to assess text analytics. Since reviews based on sentiment analysis have been included so this paper will focus on reviewing some previous review works of sentiment analysis for customer reviews.

Sentiment Analysis, Feedback, Text analytics, Opinion Mining

"Predicting the sentiment analysis for the customer reviews to analyze the text analytics.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 8, page no.c511-c520, August-2021, Available :http://www.jetir.org/papers/JETIR2108315.pdf

"Predicting the sentiment analysis for the customer reviews to analyze the text analytics.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 8, page no. ppc511-c520, August-2021, Available at : http://www.jetir.org/papers/JETIR2108315.pdf