• Karri Naveen
• Dr. Chitirai Pon Selvan
• Dr. Amiya Bhuamik

One of the significant benefits to an ISO 9001 certified Organization effectively implementing the Quality Management System is their capability to yield consistently services and products that fulfil customer requirements along with applicable regulatory and statutory requirements. Researcher has conducted an onsite assessment of 533 ISO 9001 certified Engineering Organizations in Ten Countries. This research study is focussed on those elements of the standard which indicate the Engineering organizations ability to demonstrate the consistency in delivering services and product such as Understanding the expectations and needs of the identified interested parties, Customer focus, Control of externally availed services, process, products including the Type and extent of control. The extent of conformance to the criteria is quantified using five point Likert scale and the primary data collected by visiting onsite was analyzed using a software called Jamovi. Specific elements of the standard were focussed in this research study to conduct a cross country examination with respect to classification of organizations, their maturity level of the management system.

ISO 9001, Needs and Expectation of the Interested Parties, Customer Focus, Type and Extent of Control, Audit

"ISO Certified Organization’s Capability To Consistently Provide Services and Products - An Onsite Audit Conducted As Per ISO 9001", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 8, page no.d58-d62, August-2021, Available :http://www.jetir.org/papers/JETIR2108381.pdf

"ISO Certified Organization’s Capability To Consistently Provide Services and Products - An Onsite Audit Conducted As Per ISO 9001", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 8, page no. ppd58-d62, August-2021, Available at : http://www.jetir.org/papers/JETIR2108381.pdf