• Suresh Chandra Bageshwar
• Dr. Devendra S. Verma

After 1991 whole world becoming in an single platform, free trade principle coming in world in every field like manufacturing sector, service sector, agricultural sector, planning sector etc. Service sector plays important role in growth of economy of our country. In service sector one of the major sector is school education, higher education and technical education. Technical education is providing scientist, engineer, technician, skilled man power, those people are running the industries and boosting the economy of country. Quality Function Deployment (QFD) is the method to transform user demand into design quality. QFD helps transfer customer needs into engineering characteristics for a product or service. The customer need is summarized in a product planning matrix called house of quality. These matrixes are used to translate customer needs WHATs into technical characteristics HOWs to satisfy the needs. Quality function deployment is the one of the quality improvement tool of the total quality management (TQM). This thesis is concern to the study to improve diploma level technical education through quality function deployment (QFD). Technical education plays a vital role in progress of any contrary. Diploma education and engineering education are provided industrial growth; economical growth of country, this thesis is survey based survey of student /parents, faculty of institute and neighbouring industry and taken feedback from them. After data collection applied (QFD) tool and identified those factor which are direct or indirect involved to improve quality of diploma level technical education and identify the gap between them. Quality of house is indicates the priority of enabler (technical requirement) to fulfil stockholder needs or customer needs. KEY WORD: Quality function deployment. House of quality, voice of customer, total quality management (TQM).

Quality function deployment. House of quality, voice of customer, total quality management (TQM)

"Study to Improve Diploma Level Technical Education Through Quality Function Development (QFD)", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 8, page no.e140-e146, August-2021, Available :http://www.jetir.org/papers/JETIR2108499.pdf

"Study to Improve Diploma Level Technical Education Through Quality Function Development (QFD)", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 8, page no. ppe140-e146, August-2021, Available at : http://www.jetir.org/papers/JETIR2108499.pdf