• DR R.VANLALHMACHHUANI

Health Care is where a person seeking (health) care expect state of the art, accessible care delivered by competent and caring professionals in a user-friendly style. Health Care is a service provided by a co-ordinated group of doctors, paramedical staff, nurses, and technicians, supportive and administrative workers to the people suffering from physical, mental and social ailment. The level of care depends on the skill and clinical acumen of the physician and his team as well as equipment and infrastructure facilities. Building of a brand image will ensure prestige and reputation for the hospital. The study is exploratory in nature. The study analyzed the quality of medical service delivery in the hospitals in the state of Mizoram. Keeping in view the concentration of hospitals, which is relatively high, in these areas and also considering Government, church-led and private for comparative study, the study was limited to the following six (6) hospitals viz., 2 government hospitals, 2 church-led hospitals and 2 private hospitals, namely, Civil Hospital, Aizawl (Government); District Hospital, Lunglei (Government); Presbyterian Hospital, Durtlang (church-led); Christian Hospital, Serkawn (church-led); Aizawl Hospital and Research Centre, Mission Veng (private) and Greenwood Hospital, Bawngkawn (private).

Customer Expectation, Health care, Church led.

"Customer Expectations on the services of doctors in Mizoram", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 9, page no.e106-e109, September 2021, Available :http://www.jetir.org/papers/JETIR2109516.pdf

"Customer Expectations on the services of doctors in Mizoram", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 9, page no. ppe106-e109, September 2021, Available at : http://www.jetir.org/papers/JETIR2109516.pdf