• Ajin John

With the advent of internet all banks in different countries are interlinked with each other. This facilitates easy remittance of money not only inside the country but also any part of the world is through the press of a button. Internet banking is the facility provided by banks to its customers who have no sufficient time to visit bank. Customers can do transactions from their place. The internet provides a secure medium for transferring fund electronically between bank accounts and also for making banking transactions over the internet. All banking activities that were conventionally carried by visiting a bank can now be done through a computer with internet access. Internet banking is highly useful for making payment for the goods and services purchased online. Some of the online banking services are ticketing, e-tax, bill payment, RTGS/NEFT, e-payment, fund transfer etc. Internet banking is the most convenient way to bank anytime, anyplace at our convenience. Internet banking refers to system that enable bank customers to access accounts and general information on bank products and services through a personal computer or other intelligent devices. Unfortunately most of the customers are unaware about banking facilities. It is due to lack of e literacy. Only a few percentages of total customers of the bank use online banking. The online banking customer is also not confident about the security due to the hackers who hack the bank’s websites. This study is intended to find out level of customer satisfaction among the user of internet banking service provided by State Bank of India.

“CUSTOMER SATISFACTION ON INTERNET BANKING SERVICES PROVIDED BY STATE BANK OF INDIA.”

"“CUSTOMER SATISFACTION ON INTERNET BANKING SERVICES PROVIDED BY STATE BANK OF INDIA.”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 12, page no.b49-b75, December-2021, Available :http://www.jetir.org/papers/JETIR2112109.pdf

"“CUSTOMER SATISFACTION ON INTERNET BANKING SERVICES PROVIDED BY STATE BANK OF INDIA.”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 12, page no. ppb49-b75, December-2021, Available at : http://www.jetir.org/papers/JETIR2112109.pdf