• Mahalakshmi A
• Kishori B

The purpose of this study is to evaluate the customer satisfaction towards banking services with special reference of State Bank of India, Pattukkottai. For this study, the data collected from 30 respondents were taken in Pattukkottai with the help of well-structured questionnaire. This study was conducted with due reference of literature review. The study focused on banking services of SBI such as ATM services, Mobile / Internet banking, Card services, Savings account, fixed deposit and Loan services. Analysis was made by the use of statistical tools like Percentage analysis and chi-square test. This study clearly shows the level of satisfaction of the customers with respect to each and every service rendered by the bank.

Customer Satisfaction, banking services, ATM services, SBI services

"A STUDY ON CUSTOMER SATISFACTION TOWARDS BANKING SERVICES WITH SPECIAL REFERENCE TO STATE BANK OF INDIA, PATTUKKOTTAI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 12, page no.b253-b263, December-2021, Available :http://www.jetir.org/papers/JETIR2112134.pdf

"A STUDY ON CUSTOMER SATISFACTION TOWARDS BANKING SERVICES WITH SPECIAL REFERENCE TO STATE BANK OF INDIA, PATTUKKOTTAI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 12, page no. ppb253-b263, December-2021, Available at : http://www.jetir.org/papers/JETIR2112134.pdf