• Rutuja Joshi
• Pooja Awatade
• Shivani Vaidya
• Tanvi Ige
• Savitri Patil

Chatbots are applications that simulate human chat with Artificial Intelligence (AI). It is intended to be the ultimate virtual assistant, serving as a source of entertainment while assisting users with duties starting from answering inquiries to providing driving directions, converting the thermostat into a sensible home, playing one's favorite songs, etc. A chatbot is becoming more common in companies because it can all at once minimize customer service costs and accommodate many users. On the opposite hand, Chatbots must be as efficient as possible when performing certain tasks. To resolve this problem, this report provides a chatbot interface that gives an efficient and reliable way to explore mall premises, retail stores, restaurants, or other services within the mall's vicinity. Backend is used to provide responses at any moment to satisfy customers by providing them direction in an interactive way. As this is a web-based interface there's accessibility across many devices and users don't need to install any kind of application on their mobile. Easy to integrate with the mall website, any mall may use this chatbot to guide visitors for the directions in an immersive way.

Artificial Intelligence, Chatbot, Mall, Natural Language Processing

"Personalized Mall Guide", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 12, page no.c40-c44, December-2021, Available :http://www.jetir.org/papers/JETIR2112206.pdf

"Personalized Mall Guide", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 12, page no. ppc40-c44, December-2021, Available at : http://www.jetir.org/papers/JETIR2112206.pdf