UGC Approved Journal no 63975(19)

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Published in:

Volume 8 Issue 12
December-2021
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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JETIR2112269


Registration ID:
318074

Page Number

c544-c554

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Title

SERVICE QUALITY DIMENSIONS AND CUSTOMER SATISFACTION-A STUDY OF SELECT PUBLIC AND PRIVATE SECTOR BANKS IN MYSORE, KARNATAKA

Abstract

between service quality dimensions and customer satisfaction in the banking services. The current study is based on empirical information gathered through a customer survey regarding customers' perceptions of public and private sector banks' internet banking services. It is an attempt to investigate the relationship between demographics and customer satisfaction in internet banking, as well as the relationship between service quality and customer satisfaction in internet banking services supplied by public and private sector banks. According to current research, one

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nd ever since its inception it has continued to attract the attention to attra

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"SERVICE QUALITY DIMENSIONS AND CUSTOMER SATISFACTION-A STUDY OF SELECT PUBLIC AND PRIVATE SECTOR BANKS IN MYSORE, KARNATAKA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 12, page no.c544-c554, December-2021, Available :http://www.jetir.org/papers/JETIR2112269.pdf

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2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"SERVICE QUALITY DIMENSIONS AND CUSTOMER SATISFACTION-A STUDY OF SELECT PUBLIC AND PRIVATE SECTOR BANKS IN MYSORE, KARNATAKA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 12, page no. ppc544-c554, December-2021, Available at : http://www.jetir.org/papers/JETIR2112269.pdf

Publication Details

Published Paper ID: JETIR2112269
Registration ID: 318074
Published In: Volume 8 | Issue 12 | Year December-2021
DOI (Digital Object Identifier):
Page No: c544-c554
Country: davangere, karntaka, India .
Area: Arts
ISSN Number: 2349-5162
Publisher: IJ Publication


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