• Dalip Kumar

After privatization and globalization in the financial area of the economy, it has become hard for them to hold existing clients while drawing in new ones. A solid client base must be work by offering quality types of assistance to the clients. Thus, this study measures the relationship of service quality variables i.e. empathy, reliability, assurance, tangibility and responsiveness with customer satisfaction in the banking sector of Haryana. The population of the study is the customers in the banking sector and the sample size consist of 50 respondents. The discoveries demonstrate that help quality factors are altogether connected with consumer loyalty in chose Private Sector Banks in Banking Industry.

Service quality, Customer Satisfaction, Banking sector

"Service Quality and Customer Satisfaction in Banking Sector: A Study on Selected Private Sector Banks in Haryana", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 1, page no.b654-b661, January-2022, Available :http://www.jetir.org/papers/JETIR2201187.pdf

"Service Quality and Customer Satisfaction in Banking Sector: A Study on Selected Private Sector Banks in Haryana", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 1, page no. ppb654-b661, January-2022, Available at : http://www.jetir.org/papers/JETIR2201187.pdf