• AMUGODA RUHUNAGE HASITHA SARATHCHANDRA
• Dr Roshan Ajward
• Mr Sandaruwan

ABSTRACT The main purpose of this research is to find out whether there is and impact of effectiveness of ERP implementation on the ABC Hotel with five research objectives and five research questions. The objectives of this research study are to identify the impact of ERP system on financial performance, impact of ERP system on organizational learnings, impact of ERP system on internal processes and impact of ERP system on customer related performances in ABC Hotel. Both primary data and secondary data have used for this research study and self-administered questionnaire used for gathering primary data from the respondents. Previous studies have used as a base for the development of conceptual framework and research hypotheses of the research study. Data collected through 35 employees who are working in the Finance department and information technology department in the ABC Hotel. Collected data from the questionnaire was analyzed through SPSS 20 version statistical package. Majority of respondents are male and majority of them are degree holders and diploma holders. According to the descriptive analysis, ERP system, financial performances and customer related performances are within the strong agree level to agree level while organizational learning and internal processes are within the agree and neutral level. Reliability test shows that all variables are reliable and Correlation coefficient analysis shows that there is a relationship between independent variable and each and every dependent variable of the study. All developed hypotheses have accepted while rejecting all null hypotheses. It has found that there is an impact of ERP system on Organizational performances of ABC Hotel. Key Words –ERP System, Financial Performances, Organizational Learnings, Internal Processes, Customer Related Performances

ERP CASE STUDY

"Impact of ERP on Operational Performance of ABC Hotel, A case in Sri Lanka ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 1, page no.f255-f277, January-2022, Available :http://www.jetir.org/papers/JETIR2201541.pdf

"Impact of ERP on Operational Performance of ABC Hotel, A case in Sri Lanka ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 1, page no. ppf255-f277, January-2022, Available at : http://www.jetir.org/papers/JETIR2201541.pdf