• Aashka Thakkar
• Krina shah
• Mansi Panchal

Electronic banking is a popular banking service around the world these days due to its convenience and numerous benefits for both banks and customers. Banks strive to provide convenience by utilising information to provide safe and appropriate services in transactions. The bank offers convenience in terms of feasibility, efficiency, and simplicity. The purpose of this study is to gain an understanding of customers perception of e-banking and to determine which aspects of customer perception influence customer satisfaction with e-banking. With e-banking customers no longer need to visit the bank and wait in a long line. The data was analysed using ANOVA(one way classification). The findings illustrated customer perceptions of e-banking in various areas such as convenience, speed, security, procedure, ease of use, service costs, dependability, and service quality are all important considerations.

Electronic-banking, Customer satisfaction, Customer perception

"A Study Of An Investor Perception Towards E-Banking In Gujarat", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 3, page no.b299-b303, March-2022, Available :http://www.jetir.org/papers/JETIR2203141.pdf

"A Study Of An Investor Perception Towards E-Banking In Gujarat", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 3, page no. ppb299-b303, March-2022, Available at : http://www.jetir.org/papers/JETIR2203141.pdf