• Beena k
• Shivangi Srivastava
• Shubhashini R
• Vijayashree N R

Salesforce is the world’s #1 customer relationship management (CRM) platform. It helps in marketing, sales, commerce, service and IT teams work as one from anywhere- so you can keep your customers happy. The main purpose of Einstein bot is to interact with customers quickly and accurately without waiting for a human agent. Einstein bots can send messages, ask questions and perform the actions based on the rules defined or based on the customer input. Einstein Agent chatbots, built natively on the Salesforce Platform, will allow any company to deliver automatic service at scale using Einstein AI technology.

NLP (Natural Language processing), NLU (Natural Language Understanding)

"E-Hire (Einstein Hire)", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 4, page no.e522-e526, April-2022, Available :http://www.jetir.org/papers/JETIR2204470.pdf

"E-Hire (Einstein Hire)", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 4, page no. ppe522-e526, April-2022, Available at : http://www.jetir.org/papers/JETIR2204470.pdf