• Prof. Ashok Kumar Marathe

The objective of this study is to analyse the six determinants of service quality in public and private schools across three districts namely Baramulla, Kupwara and Srinagar. Data were collected from three district of Kashmir divisions with the sample size of 1976 students studying in these schools. The respondents were asked to fill up the questionnaire. It comprises of six determinants of service quality developed by Parasuraman et al. (1988. i.e Empathy, Reliability, Responsiveness, Assurance, tangibility and courtesy. Findings: - perception of student in terms of the service quality offered by teachers in the private and public school are of same. Research Gap: - A fewer study has been made to explore the service quality of private and public schools in particular to Kashmir division.

Empathy, tangibility, responsiveness, Reliability, Assurance and Courtesy, service, service quality.

"Perception of students towards service quality across districts of Kashmir division", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 4, page no.f248-f254, April-2022, Available :http://www.jetir.org/papers/JETIR2204533.pdf

"Perception of students towards service quality across districts of Kashmir division", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 4, page no. ppf248-f254, April-2022, Available at : http://www.jetir.org/papers/JETIR2204533.pdf