• S Raveenkumar
• Kavitha.V
• M.veeramani

It helps the public in knowing their place details and getting their problems solved in online without going to the officer regularly until the problem is solved. By this system the public can save his time and eradicate corruption in government offices. Its main purpose is to provide a smart and easy way through Android Application with the location mark in Google Map for Complaint registration and its Tracking and eradicating system and thus to prevent Corruption. To develop an3 application for complaint management system where public can register complaints for street light, water pipe leakage, rain water drainage, road reconstruction and garbage system. To transform the existing manual compliant management system into an automate system. For the better management of complaints to improve efficiency. All the peoples living in housing schemes societies can used our android application for the registration of their complaints within India. Consumer Grieviences Management System provides an online way of solving the problems faced by the public by saving time and eradicate corruption. The objective of the consumer Grieviences management system is to make complaints easier to coordinate, monitor, track and resolve, and to provide company with an effective tool to identify and target problem areas, monitor complaints handling performance and make business improvements. Consumer Grieviences Management is a management technique for assessing, analysing and responding to customer complaints. Consumer management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback. Customer grievances are part of business life of any corporate entity. The task of redressal of customer complaints is even more challenging in public complaints. It is the foremost responsibility of public to see that the grievances should be redressed completely to the customers satisfaction and if the customer is not satisfied, then the customer should be provided with alternate avenues to escalate the issue. Unfortunately, the grievance redressal mechanism in the public sector has not been properly implemented. There are a number of complaints which has not been redressed in the records of the public.

Database,e-complaint,web based,Multithreaded,multiuser

"Consumer grieviences management system", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 5, page no.g223-g263, May-2022, Available :http://www.jetir.org/papers/JETIR2205725.pdf

"Consumer grieviences management system", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 5, page no. ppg223-g263, May-2022, Available at : http://www.jetir.org/papers/JETIR2205725.pdf