• Mr. Pritesh Chatterjee

The Housekeeping department of a Hotel is said to be one of the most elaborate and labor intensive one, not only does the manpower need to be planned properly but also adequate training and development is required from time to time to reduce accidents and hazards. With the emergence of new trends and innovations at the various five star hotels post Covid 19, it is easier to keep a check on the quality standards set by the hotel and at the same time ensuring that no harm is being caused to the environment. There are several changes in hotel operations as of today, it is firmly believed that this is a dynamic situation that will continue to evolve over time. However, some of the enhanced precautionary measures that are here in present five star hotels will stay and which includes non-invasive thermal screening of everyone who enters the hotel premises, filling up of health declaration forms, frequent deep sanitization of areas as well as new contactless processes and physical distancing measures across the hotel and restaurants. In the current scenario the areas within the hotel are demarcated in all public areas which includes the lobby, reception area, banquets, elevators and classified based on risk due to the frequency of traffic and human interactions. Cleaning protocols within guest rooms have as many as seventy plus touchpoints that are sanitized daily. Housekeeping associates use prescribed personal protective equipment or PPE on daily basis, they work wearing masks and gloves and that is mandatory for all. The Arogya Setu mobile application is also running on all handheld devices as per Government directives in India.

"Paradigm shift in the role of Housekeeping in Hotels in post Covid-19 World", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 5, page no.g768-g771, May-2022, Available :http://www.jetir.org/papers/JETIR2205793.pdf

"Paradigm shift in the role of Housekeeping in Hotels in post Covid-19 World", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 5, page no. ppg768-g771, May-2022, Available at : http://www.jetir.org/papers/JETIR2205793.pdf