• Sachin Sinha
• Sagrika Goswami
• Anubhav Sony

Hospitals are the places that play a crucial role in the wellbeing of people’s lives. They provide numerous services in order to save the people from different ailments which could be minor and life threatening as well. This study revolves around OPD services (Out Patient Department) specifically which is aimed towards investigating the patient’s perception in the Privately owned and managed Hospitals of Mathura District, Uttar Pradesh. The research is descriptive in nature. Through literature was reviewed from various top notch researcher’s articles and papers on the proposed topic. A questionnaire comprising fifteen questions based on OPD services was distributed among different hospitals of Mathura district and responses were obtained from patients and their immediate care takers or family members. The data is processed on SPSS (Statistical Package for Social Sciences) and appropriate means were generated. The results and conclusions were drawn which were in line with the positive perception that people hold towards the OPD services of the private hospitals. There were however some outliers that suggest need of improvement in the OPD services of the private hospitals.

Private hospitals, Perception, Patients, OPD, Mathura

"A study on Patients’ perception on the OPD services of Private Hospitals at District Mathura, Uttar Pradesh", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 6, page no.h175-h183, June-2022, Available :http://www.jetir.org/papers/JETIR2206722.pdf

"A study on Patients’ perception on the OPD services of Private Hospitals at District Mathura, Uttar Pradesh", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 6, page no. pph175-h183, June-2022, Available at : http://www.jetir.org/papers/JETIR2206722.pdf