UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 9 Issue 6
June-2022
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2206777


Registration ID:
404854

Page Number

h683-h696

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Title

An Analysis on Perception of Customers Regarding Usage of Plastic Money

Abstract

The current study makes an attempt to know the customer attitude towards usage of plastic money. Technology has drastically changed all the sectors including the financial sector, and the transactions in the banking system have also undergone a remarkable change. The traditional concept of payment through cash is replaced by the credit cards or the debit cards called ‘plastic money’ that people are using to draw money or to make purchases. Technology has changed all the sectors including financial sector. Also the various transactions in the banking system have undergone a drastic change. The old concept of making payments are being replaced by debit and credit cards called ‘Plastic Money’. There are various factors influencing the use of plastic cards. This paper attempts to study the consumer perception and their attitude towards the use of plastic money by collecting necessary data from 150 respondents using questionnaire. Data have been collected from 100 respondents using a structured questionnaire covering students, government employees, private organization employees and businessman. It is found that most of the respondents are using plastic money usually for shopping and online purchases and also for purchasing expensive products. It was found that customers prefer plastic money over paper money and the major benefit that the card provides to the customers is the convenience and accessibility. The major problem according to them is the bigger transactional costs and redundant formalities to acquire the cards from the financial institutions. They felt that the future of plastic money is vivid.

Key Words

Plastic Money, Financial Sector, Credit Cards, Debit Cards, Customers.

Cite This Article

"An Analysis on Perception of Customers Regarding Usage of Plastic Money", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 6, page no.h683-h696, June-2022, Available :http://www.jetir.org/papers/JETIR2206777.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"An Analysis on Perception of Customers Regarding Usage of Plastic Money", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 6, page no. pph683-h696, June-2022, Available at : http://www.jetir.org/papers/JETIR2206777.pdf

Publication Details

Published Paper ID: JETIR2206777
Registration ID: 404854
Published In: Volume 9 | Issue 6 | Year June-2022
DOI (Digital Object Identifier):
Page No: h683-h696
Country: -, -, India .
Area: Engineering
ISSN Number: 2349-5162
Publisher: IJ Publication


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