• Vaishali Vaishnav
• Dr. Anshul Rajawat

There has been a gradual but steady shift in the perceptions of both providers and patients of health care. Data and characteristics regarding the population or phenomenon examined have been described using descriptive research. According to the researchers' findings, primary data was gathered through a self-created structured Questionnaire, while secondary data was sourced from websites and academic articles. Using the statistical approach of factor analysis, a structured questionnaire was developed to interview patients admitted to various private hospitals on 23 distinct parameters on Likert's five-point Likert scale, which was later reduced to five components. Physical facilities are visually appealing, doctors and hospital personnel are neat and professional, patients are informed, and employees and doctors of the hospital understand the individual needs of the patients deemed to be significant.: Patients in private hospitals are the subject of this investigation. There may be further variables, such as the fact that one patient may be content with one element while another may be dissatisfied with that same aspect.

Patients Satisfaction, Satisfaction of Patients in Private Hospitals, Condition of Private Hospitals, Health Care, SERVQUAL

"AN EMPIRICAL STUDY ON ASSESSING QUALITY OF HEALTH – CARE SERVICES OFFERED BY PRIVATE HOSPITALS USING SERVQUAL MODEL", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 6, page no.j340-j345, June-2022, Available :http://www.jetir.org/papers/JETIR2206946.pdf

"AN EMPIRICAL STUDY ON ASSESSING QUALITY OF HEALTH – CARE SERVICES OFFERED BY PRIVATE HOSPITALS USING SERVQUAL MODEL", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 6, page no. ppj340-j345, June-2022, Available at : http://www.jetir.org/papers/JETIR2206946.pdf