• Ms.Vimala Varatharajan
• Ms. Najat Alshehhi
• Ms. Nahed Azzam
• Ms. Lamia Hamdan
• Dr.Soma Ibrahim Ali

Background: Patient satisfaction evaluations reflect the expectations from the patients’ point of view and compare with the realities of the care received. Objective: to assess patient satisfaction with the quality of nursing care provided in the medical ward. Materials and Methods: A Descriptive cross-sectional research design was utilized in this study. A total of 110 patients were included in the study, both Male and Female, who were admitted to the medical ward in Ibrahim Bin Hamad Obeidallah Hospital. A standardized tool, the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ), was used to measure the extent of anticipated needs and assess patient satisfaction following short‐stay hospitalization. Written consent was taken from the included patients. Results: The study reported that 50% of the studied patients were highly satisfied with the overall nursing care services; however, considerable proportions were not satisfied. The result also reported no statistical differences in patients’ satisfaction with demographic characteristics except with age. Conclusion: The study recommended that hospitals consider mechanisms to improve the nurses’ communication skills and interpersonal relationships beyond training on direct patient care. Concerned authorities should improve the caring environment in the usual classes to make patients more satisfied.

Key Words: Adult Patients, Nursing Care, Patient Satisfaction, Quality

"PATIENT SATISFACTION WITH THE QUALITY OF NURSING CARE PROVIDED IN SELECTED HOSPITALS, UAE", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 8, page no.b30-b36, August-2022, Available :http://www.jetir.org/papers/JETIR2208105.pdf

"PATIENT SATISFACTION WITH THE QUALITY OF NURSING CARE PROVIDED IN SELECTED HOSPITALS, UAE", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 8, page no. ppb30-b36, August-2022, Available at : http://www.jetir.org/papers/JETIR2208105.pdf