• Subba Rao Kachiraju
• Prabha Shukla

Conversational chatbots are Artificial Intelligence (AI)-powered applications that help users with different tasks by responding in natural language and are widely used in a variety of industries. Many chatbots we experience on websites and voice assistants like Google assistant, Alexa and Siri do not express empathy to the user, and their ability to empathise stays underdeveloped. A lack of empathy for the user is not required for a transactional or interactive chatbot, but bots designed to support mental healthcare patients must understand the user's emotional state and customise the conversations accordingly.

Chatbot, Artificial Intelligence, Emotions, NLP

"THE CHATBOT - “EMOTION INTELLIGENCE”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 9, page no.b377-b381, September-2022, Available :http://www.jetir.org/papers/JETIR2209148.pdf

"THE CHATBOT - “EMOTION INTELLIGENCE”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 9, page no. ppb377-b381, September-2022, Available at : http://www.jetir.org/papers/JETIR2209148.pdf