• Aditya Vandakudari
• Dr. Rajeshwari B. Tapashetti
• Dr. Rashmi Hunnur

Abstract Online food ordering is processes that delivers food or take away, from local restaurant & other food organizations through using a mobile application or through online websites. The style of systematic food delivery is gaining acceptance with more and more people specially the younger generation turning to mobile food ordering apps, there by the buyer can generate an order with zero errors and have food delivery at his doorway. The food delivery industry started in India by 1890’s around 125 years ago by Indian dabbawalla’s, while under the British rule Indian dabbawallas meals delivery system in busy metropolitan areas such as Mumbai, now system is modernized using mails, SMS and online website etc. distributing thousands of employees successfully throughout Mumbai using local trains. COVID-19 pandemic uplifted the food delivery sector and it's expected to reach about 21 billion by 2026, which have grown speedily ear to ear growth of 30% so even more delivery-oriented brands are looking for the occasions to open their service. The major two players of online food delivery apps in India are namely Zomato and Swiggy and other businesses lare existing in India. The objective of research is to analyze the factors influencing consumer perception towards online food delivery apps, to examine the consumer’s perception regarding online food delivery apps in Bagalkot and to study satisfaction level of consumer towards online food ordering applications. The research is conducted using descriptive research methodology. For the study data has been collected via structured questionnaire, with sample size of 100 respondents. The study concludes that, customer satisfaction is the important aspect in food and delivery industry, so satisfaction of customer should be handled with more care.

App Function, Payment options, Availability restaurant, Delivery person behaviors, Availability, Offers and discounts, Quality of food

"A Study on Consumer Perception & satisfaction towards online Food delivery Applications", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 9, page no.b451-b470, September-2022, Available :http://www.jetir.org/papers/JETIR2209156.pdf

"A Study on Consumer Perception & satisfaction towards online Food delivery Applications", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 9, page no. ppb451-b470, September-2022, Available at : http://www.jetir.org/papers/JETIR2209156.pdf