• A.PIRAMATCHI
• P. THIRUMALAI KUMAR
• DR.T.MUGESH

Transport plays an important role in every stage of human civilization. The development of various sectors of the economy largely depends on transport. The road transport is the most primitive mode of transport. Road transport plays an important role in the economic development of the country. It is the most convenient transport within cities and towns. The general objective of the present study is to compare the consumer perception on service quality of public and private transport services in Tenkasi Taluk. The main aim of the study is to know the perception of passengers towards reliability, convenience and comfort, backup service and luggage and bus fare of public and private transport. The size of the sample of the study was selected as 120 passengers. Out of the size of the sample of the study, the researcher divided the respondents as 60 passengers from public transport and another 60 passengers from private transport. It is found that the majority of the passengers of public and private transport are moderately satisfied with the overall service quality of public transport and private transport.

Transport, consumer perception, service quality, public and private transport

"A Comparative Study on Consumer Perception of Service Quality of Public and Private Transportion in Tenkasi Taluk", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 9, page no.d44-d51, September-2022, Available :http://www.jetir.org/papers/JETIR2209308.pdf

"A Comparative Study on Consumer Perception of Service Quality of Public and Private Transportion in Tenkasi Taluk", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 9, page no. ppd44-d51, September-2022, Available at : http://www.jetir.org/papers/JETIR2209308.pdf