• Dalip Kumar
• Dr. Swati Singh

The banking industry like numerous other monetary help enterprises is confronting a quickly evolving market, new innovations, financial vulnerabilities, savage contest and additional requesting clients and the changing environment has introduced an extraordinary arrangement of difficulties. Banking is a client situated administrations industry, consequently, the client is the concentration and client support is the separating factors. In the backdrop of all these developments the investigator makes an attempt to explain the Customer Service satisfaction in Indian banking Sector. For this review, distinct exploration configuration is utilized where the information is gathered through the poll. The data is assembled from the various clients of the two banks, viz., State Bank of India and ICICI Bank situated in the area Panchkula, Haryana. Fifty bank respondents from each bank were reached by and by to look for fair and forthcoming reactions on responses on quality of service in banks. The service quality model developed by Zeithamal, Parsuraman and Berry (1988) has been used in the present study. The examination obviously shows that there exists wide perceptual contrast among India (public area) banks in regards to by and large services quality with their particular clients, when contrasted with Private area banks.While the said perceptual distinction in private banks is tight.

Customer service, Banking, Service quality

"CUSTOMER SATISFACTION IN INDIAN BANKING SERVICES (A STUDY IN PANCHKULA DISTRICT)", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 10, page no.b712-b718, October-2022, Available :http://www.jetir.org/papers/JETIR2210199.pdf

"CUSTOMER SATISFACTION IN INDIAN BANKING SERVICES (A STUDY IN PANCHKULA DISTRICT)", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 10, page no. ppb712-b718, October-2022, Available at : http://www.jetir.org/papers/JETIR2210199.pdf