UGC Approved Journal no 63975

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 9 Issue 12
December-2022
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2212044


Registration ID:
505028

Page Number

a385-a390

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Title

A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING IN VILLUPURAM DISTRICT

Abstract

The project entitled “A Study on Customer Satisfaction towards Online Shopping in Villupuram District”. It had an objective to know the customer perception towards online shopping, to observe the recent trend in customer behavior, to find out the customers’ satisfaction level for services provided by the online shopping in Villupuram district and to give suggestion for improvement. The data was collected from 50 respondents. The sample study of respondents was selected through random sampling method. After collecting the data graphs and charts are used as tools for data collected. From the data analyzed in this study, respondents are satisfied purchasing through online shopping and some respondents are unsatisfied purchasing through online shopping. The suggestion was to Companies should try to avoid delay in delivery and product damage related issues. The conclusion was that majority of customers has a favour of online shopping.

Key Words

Customer Satisfaction, Behaviour, Online Shopping etc.,

Cite This Article

"A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING IN VILLUPURAM DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 12, page no.a385-a390, December-2022, Available :http://www.jetir.org/papers/JETIR2212044.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING IN VILLUPURAM DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 12, page no. ppa385-a390, December-2022, Available at : http://www.jetir.org/papers/JETIR2212044.pdf

Publication Details

Published Paper ID: JETIR2212044
Registration ID: 505028
Published In: Volume 9 | Issue 12 | Year December-2022
DOI (Digital Object Identifier):
Page No: a385-a390
Country: Villupuram, TamilNadu, India .
Area: Commerce
ISSN Number: 2349-5162
Publisher: IJ Publication


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