• Ramya. R
• Sineka. S
• Sneha. E
• Sneha. K
• Srigayathri. R.K

The project entitled “A Study on Customer Satisfaction towards Online Shopping in Villupuram District”. It had an objective to know the customer perception towards online shopping, to observe the recent trend in customer behavior, to find out the customers’ satisfaction level for services provided by the online shopping in Villupuram district and to give suggestion for improvement. The data was collected from 50 respondents. The sample study of respondents was selected through random sampling method. After collecting the data graphs and charts are used as tools for data collected. From the data analyzed in this study, respondents are satisfied purchasing through online shopping and some respondents are unsatisfied purchasing through online shopping. The suggestion was to Companies should try to avoid delay in delivery and product damage related issues. The conclusion was that majority of customers has a favour of online shopping.

Customer Satisfaction, Behaviour, Online Shopping etc.,

"A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING IN VILLUPURAM DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 12, page no.a385-a390, December-2022, Available :http://www.jetir.org/papers/JETIR2212044.pdf

"A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING IN VILLUPURAM DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 12, page no. ppa385-a390, December-2022, Available at : http://www.jetir.org/papers/JETIR2212044.pdf