UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 10 Issue 1
January-2023
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2301394


Registration ID:
507532

Page Number

d760-d766

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Title

Analysis Impect of Management and Leadership Commitment, Management Process of Quality, Quality Outcomes, and Accreditation Benefits on Patient Centeredness at Siloam Hospitals Surabaya’s Employees

Abstract

Siloam Hospitals Surabaya is a private hospital located in the center of Surabaya. Becoming one of the hospitals of choice for the city community is a challenge in itself for Siloam Hospitals Surabaya to provide the best quality and patient-centered health services. This research was conducted to see the influence of management process of quality, quality outcomes, accreditation benefits, and management & leadership commitment factors on patient centeredness among employees at Siloam Hospitals Surabaya. This research uses a positivistic paradigm with a descriptive quantitative approach. The method used in this study refers to references that can carry out simultaneous analysis processes related to the variable research model, namely the Structural Equation Model (SEM) using the AMOS 20.0 application or software. Data was collected through a questionnaire distributed to 121 respondents according to predetermined characteristics, namely Siloam Hospitals Surabaya employees who are included in the organizational structure of the hospital accreditation team. The results of this study found that management & leadership commitment, management process of quality, quality outcomes, and accreditation benefits have a significant effect on patient centeredness at Siloam Hospitals Surabaya’s employees.

Key Words

Management And Leadership Commitment, Management Process Of Quality, Quality Outcomes, Accreditation Benefits, Patient Centeredness.

Cite This Article

"Analysis Impect of Management and Leadership Commitment, Management Process of Quality, Quality Outcomes, and Accreditation Benefits on Patient Centeredness at Siloam Hospitals Surabaya’s Employees", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 1, page no.d760-d766, January-2023, Available :http://www.jetir.org/papers/JETIR2301394.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"Analysis Impect of Management and Leadership Commitment, Management Process of Quality, Quality Outcomes, and Accreditation Benefits on Patient Centeredness at Siloam Hospitals Surabaya’s Employees", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 1, page no. ppd760-d766, January-2023, Available at : http://www.jetir.org/papers/JETIR2301394.pdf

Publication Details

Published Paper ID: JETIR2301394
Registration ID: 507532
Published In: Volume 10 | Issue 1 | Year January-2023
DOI (Digital Object Identifier):
Page No: d760-d766
Country: Surabaya, East Java, Indonesia .
Area: Management
ISSN Number: 2349-5162
Publisher: IJ Publication


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