• Ajay Panchal
• Mitul Mori
• Tapesh Dubey

These days people tend to order food online and taking advantage of this trend many restaurants are making good returns by registering on online ordering sites like Zomato, Swiggy, Foodpanda etc. and many local ordering websites are also following suit.To survive and thrive in such a fast-growing industry,players must offer something different than competitors with efficiency.In this research project we focused on the service gap in the existing online food delivery industry.Also we conducted some secondary research by asking current consumers of online food about their expectations which will basically fill the service gap.

Identify service gap, consumer Perception / Preference in Online food Order Preference

"Analyzing service gaps and competitive analysis of online food ordering apps ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 2, page no.d67-d78, February-2023, Available :http://www.jetir.org/papers/JETIR2302307.pdf

"Analyzing service gaps and competitive analysis of online food ordering apps ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 2, page no. ppd67-d78, February-2023, Available at : http://www.jetir.org/papers/JETIR2302307.pdf