• Dr. A. Thenmozhiselvi

Service quality is a focused evaluation that reflects the customer's perception of specific dimensions of service: reliability, responsiveness, assurance, Empathy, tangibles. Satisfaction, on other hand, is more inclusive: it is influenced by perceptions of service quality, product quality, and price as well as situational factors and personal factors Service quality affects customer satisfaction by providing performance. The scope of this research is to identify the service quality of manufacturing companies. This research is based on primary data and secondary data. This study only focuses on the dimensions of service quality i.e. RATER. It aims to understand the skill of the companies in the area of service quality that are performing well and shows those areas which require improvement. The study was analyzed by using percentage analysis, descriptive statistics, Oneway Anova and Kruskal Wallis test. The conclusion is that the companies is performing well as a whole but employee training is needed for the development of the companies and also for reducing the client turnover ratio due to after sales service.

Rater, Service Quality and Manufacturing Companies.

"A STUDY ON QUALITY OF SERVICE PROVIDED BY MANUFACTURING COMPANIES IN COIMBATORE CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 2, page no.e541-e551, February-2023, Available :http://www.jetir.org/papers/JETIR2302463.pdf

"A STUDY ON QUALITY OF SERVICE PROVIDED BY MANUFACTURING COMPANIES IN COIMBATORE CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 2, page no. ppe541-e551, February-2023, Available at : http://www.jetir.org/papers/JETIR2302463.pdf