UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 10 Issue 2
February-2023
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2302498


Registration ID:
509080

Page Number

e833-e840

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Title

A study on Consumer Satisfaction and Perception Toward Digital Payment

Abstract

Throughout the past ten years, there has been a considerable increase in internet and mobile phone use in India. The use of mobile phones, increased internet usage, and government programmes like Digital India are all contributing to the exponential growth of digital payment. Electronic consumer payments done at the point of sale (POS) for goods and services using a smart phone, internet banking, or mobile banking are referred to as digital payments. The adoption of digital payment is significantly and favourably impacted by how consumers view them. For the purpose of conducting research, a structured questionnaire was employed to learn how consumers view digital payments. Primary data was collected from 120 respondents in Gujarat. The responses were examined using a frequency analysis. Based on the demographic parameters including gender, age, profession, and annual income of the patients. However it was shown that education has a big impact on people using digital payments.

Key Words

Consumer satisfaction, perception, Digital payment

Cite This Article

"A study on Consumer Satisfaction and Perception Toward Digital Payment", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 2, page no.e833-e840, February-2023, Available :http://www.jetir.org/papers/JETIR2302498.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"A study on Consumer Satisfaction and Perception Toward Digital Payment", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 2, page no. ppe833-e840, February-2023, Available at : http://www.jetir.org/papers/JETIR2302498.pdf

Publication Details

Published Paper ID: JETIR2302498
Registration ID: 509080
Published In: Volume 10 | Issue 2 | Year February-2023
DOI (Digital Object Identifier):
Page No: e833-e840
Country: Pavelepur, Gujarat, India .
Area: Management
ISSN Number: 2349-5162
Publisher: IJ Publication


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