• Dr. Payal Kapoor

Service Sectors exercise intensive demands over its employees to regulate their emotions during customer service interactions. At times employees have to display such emotions which they might not actually feel from within, resulting into an experience of emotional Labour Over the years, Service sector organizations are facing many challenges due to inadequate management of emotions by the employees. Thus, this study attempts to investigate the role of certain variables like self monitoring skills and job autonomy as an antecedent of emotional labour in service sectors. The study also seeks to investigate the relationship between job satisfaction as a consequent variable and emotional labour. For this purpose, convenience sampling technique was used for data collection through questionnaire. A total of 300 employees working in Banks, Hospitals and Retail sectors were included in this study. It was hypothesized that there would be a significant relationship between selected variables and emotional labour. The obtained findings partially supported the hypotheses. The study highlighted the need for effective emotional regulation to develop adequate emotional competence among employees for superior performance

Self Monitoring Skills, Job Autonomy, Emotional Labour, Job Satisfaction

"The Influence of Self Monitoring Skills and Job Autonomy on Emotional Labour among the Service Personnel", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 5, page no.e57-e63, May-2023, Available :http://www.jetir.org/papers/JETIR2305409.pdf

"The Influence of Self Monitoring Skills and Job Autonomy on Emotional Labour among the Service Personnel", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 5, page no. ppe57-e63, May-2023, Available at : http://www.jetir.org/papers/JETIR2305409.pdf