• THEJASWINI M
• Dr.S.Kowsalya

Mobile payment apps are also known as digital payment apps which are used for easy transactions and payments. These payment apps were introduced to customers for their benefits. There are various payment apps which are used for UPI payments like Google pay Phone pe, Paytm etc. Now days the online payment apps users are increased dramatically and also the payment options have been spread in local market. The customers are highly beneficial and satisfied towards payment apps. This study is focused on the usage of payment apps by customers and also their satisfaction towards payment apps This study done using descriptive research design method and data are collected by primary sources with 131 sample size of people. The results are analyzed and interpreted through simple percentage analysis ,rank chi-square test,one sampleT- test and independent sample T-test The data analysis and interpretation done and presented through pie charts and graphs.

Online Payment apps ,Types of online payments ,Cashless transactions

"A STUDY ON CUSTOMER SATISFACTION TOWARDS USAGE OF ONLINE PAYMENT APPS", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 5, page no.e624-e634, May-2023, Available :http://www.jetir.org/papers/JETIR2305488.pdf

"A STUDY ON CUSTOMER SATISFACTION TOWARDS USAGE OF ONLINE PAYMENT APPS", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 5, page no. ppe624-e634, May-2023, Available at : http://www.jetir.org/papers/JETIR2305488.pdf