• James Yamta Bwala

ABSTRACT This study was carried out to investigate the impact of total quality management on performance of Bakery industry in Nassarawa State: An empirical study of selected Bakeries in Nassarawa State, Nigeria TQM is a management approach which aims at incorporating awareness of quality in organizational process. A set of structured questionnaire was used as the instrument for data collection and administered to respondents of the Bakery’s industries understudy randomly selected using Yaro Yemane formula. Applying this formula, the sample size forms a population of 80 respondents at 5% confidence level. Data analysis was made and the hypotheses formulated were tested using Krustal Wallis one-way analysis of variance by rank. The findings revealed that positive and significant relationship exists between the application of total quality management in increasing organizational return on investment, lowering the level of product wastage and increases in customer satisfaction. It was concluded that adopting and implementing TQM principles enhanced the organizations overall performance. The study, however, recommended the training of employees in building of total quality management philosophy, continuous TQM education to be undertaken at all levels, commitment of total quality management to be backed by action and a host of others for effective total quality management in the Bekary industry in Nassarawa state, Nigeria

Keywords: Effect: Total Quality; management; performance; Bakery industry

"IMPACT OF TOTAL QUALITY MANAGEMENT ON PERFORMANCE OF BAKERY INDUSTRIES IN NASSARAWA STATE, NIGERIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 5, page no.f121-f136, May-2023, Available :http://www.jetir.org/papers/JETIR2305520.pdf

"IMPACT OF TOTAL QUALITY MANAGEMENT ON PERFORMANCE OF BAKERY INDUSTRIES IN NASSARAWA STATE, NIGERIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 5, page no. ppf121-f136, May-2023, Available at : http://www.jetir.org/papers/JETIR2305520.pdf