• Dr.Quazi Farheen A.

This Paper has been undertaken to investigate the determinants of growing interest around text-based chatbots, software applications interacting with humans using natural written language. We have witnessed a growing interest around conversational agents, software applications interacting with humans using natural language. In the last ten years text-based chatbots chatbots, which enable interaction of humans with machines through natural written language, have spread in a variety of application domains. The chatbot tsunami may be retraced to 2014, when investment in chatbots that could provide more depth on specific topics took off (Grudin & Jacques, 2019). I map the relevant themes that are recurrent in the last 08 years of research, describing how people experience the chatbot in terms of satisfaction, engagement, and trust, and why they accept and use this technology, how they are mentally and emotionally involved, what kinds of downsides can be observed in human-chatbot conversations, and how the chatbot is perceived in terms of its humanness. On the basis of these findings, this paper highlight open issues in current research and propose a number of research opportunities that could be tackled in future years.

Chatbot,Communication,literature review Fundamental Design

"Chatbot :A Conversation Tool ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 5, page no.g675-g677, May-2023, Available :http://www.jetir.org/papers/JETIR2305697.pdf

"Chatbot :A Conversation Tool ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 5, page no. ppg675-g677, May-2023, Available at : http://www.jetir.org/papers/JETIR2305697.pdf