• Gunjan Marwah
• Prof. ANURAG SAXENA

PURPOSE- This study aims to probe the systematic literature about crowd logistics and suggests an agenda for future research. The aim is to investigate what crowd logistics is, its types, and how retailers can use it to perform logistics functions. DESIGN/ METHODOLOGY/ APPROACH- To help build a deep understanding of the crowd logistics that led to the transformation of logistics, we have conducted a systematic and extensive literature review to address the various benefits and challenges while using crowd logistics and what are the various types of the crowd logistics. FINDINGS- Crowd logistics is an innovation in the field of logistics that can help retailers to compete in the market. It helps them to reduce the cost that the company can use to lower the price at which they sell to the consumers. Crowd logistics helps not only online retailers instead brick and mortar retailers but also benefit from it as they can now advertise the crowd's need for delivering the goods, and those who meet the requirements can connect with the company. However, this option is not there earlier because of higher shipping costs or because they do not have delivery services. RESEARCH LIMITATIONS/ IMPLICATION- The literature review could have been more extensive as it is limited to publications in the last eight years. The usage of the crowd for logistics is restrictively reported based on the papers reviewed. The application list is thus not exhaustive.

Crowd logistics, Crowd-sourcing, Crowd shipping, Last-mile delivery, Retail

"Crowd Logistics and Retailing: A Review", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 5, page no.o672-o681, May-2023, Available :http://www.jetir.org/papers/JETIR2305F87.pdf

"Crowd Logistics and Retailing: A Review", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 5, page no. ppo672-o681, May-2023, Available at : http://www.jetir.org/papers/JETIR2305F87.pdf