• Dr. Deepankar Rai

: E-commerce is understood to mean the production, distribution, marketing, sale or delivery of goods and services by electronic means. The Asia Pacific Economic Co-operation (“APEC”) has adopted a wider definition of e-commerce to include all business activity conducted using a combination of electronic communications and information processing technology. The United Nations Economic and Social Commission for Asia and the Pacific (“UNESCAP”) has also defined e-commerce as ‘the process of using electronic methods and procedures to conduct all forms of business activity. Development of information and communication technology in the last decade have significantly changed lives and provided new opportunities for consumers and business. The General Assembly, in its resolution 70/186 of 22 December 2015, considered that e-commerce, “which should be understood to include mobile commerce, has become increasingly relevant to consumers worldwide and that the opportunities it offers should be harnessed to help facilitate economic development and growth based on emerging network technologies, with computer, mobile phones and connected devices that promote consumer welfare” An increasing number of the consumer has access to the internet and engage in e-commerce, which provides easier and faster access to products and services. It also presents some challenges for consumers that differ from those encountered during offline commercial transactions.

"MAJOR CONSUMER ISSUES IN E-COMMERCE, M-COMMERCE AND THE LIABILITY OF INTERMEDIARIES IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 6, page no.k296-k300, June-2023, Available :http://www.jetir.org/papers/JETIR2306A35.pdf

"MAJOR CONSUMER ISSUES IN E-COMMERCE, M-COMMERCE AND THE LIABILITY OF INTERMEDIARIES IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 6, page no. ppk296-k300, June-2023, Available at : http://www.jetir.org/papers/JETIR2306A35.pdf