• Dr.S.Suguna
• Mr.S.Muruganantham

This Paper comprises four sections i.e. National Commission, State Commission, District Forum and complaint handling. Dispute Redressal Agencies have been established under Consumer Protection Act-1986 and their composition, jurisdiction, procedure of redressal, power, sitting, and orders including penalties have been discussed separately. Apart from this, performances of Redressal Agencies. The main objective is to provide for the better protection of consumers, customer performance, and its handling of customer complaints is an important component of providing superior customer performance. Three important aspects of the complaint process involve acknowledging customer complaints, identifying customer complaints, and handling customer complaints.

Consumer Protection, Customer Complaints, Providing, Councils, Authorities

"CONSUMER PROTECTION ACT, 1986: THE ROLE OF CONSUMER DISPUTE REDRESSAL AGENCIES WITH THE VALUES OF EFFECTIVE COMPLAINT HANDLING", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 7, page no.f226-f235, July-2023, Available :http://www.jetir.org/papers/JETIR2307528.pdf

"CONSUMER PROTECTION ACT, 1986: THE ROLE OF CONSUMER DISPUTE REDRESSAL AGENCIES WITH THE VALUES OF EFFECTIVE COMPLAINT HANDLING", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 7, page no. ppf226-f235, July-2023, Available at : http://www.jetir.org/papers/JETIR2307528.pdf