• SOWMYA N
• DR. SRINATH T K

The study is primarily focused on examining the variables that influence consumers' use of digital wallet systems as well as the utilization and adoption of fintech services that influence the usage of digital wallets as a fintech service among customers. It focuses on the digitalization of financial services by identifying the factors impacting the acceptance and use of digital wallets with fintech services. To determine the elements that affect consumer preferences for the digital wallet system and their utilization, as well as customer attitudes toward the digital wallet as a fintech service and their desire to use it, digital wallet with fintech services was researched. Problems with Indian banking industries and customer impression of digital wallet as a fintech service that favors digital wallets. The fintech era's contribution to the development of the industry and its effects on India's banking and financial sectors is crucial. The impact of the fintech revolution in financial technology on India's financial services sector is anticipated to grow in the future, making use of digital e-wallets more important for gauging client knowledge, usage, and preferences in the digital era. The study highlights the elements that affect consumers' perceptions of digital payment as a Fintech service as well as the adoption of digital wallets with Fintech services. With the help of banking applications, which have facilitated users' use of digital transactions, fintech has had an impact on general economic growth. All financial operations, including cashless transactions, investment management, and credit applications, are now conducted through fintech. Fintech services aid in digital wallets' technological integration, forecasting, and process optimization.

Digital wallet, Fintech services, Customer satisfaction

"IMPACT OF DIGITAL WALLETS AND FINTECH SERVICES ON CUSTOMER SATISFACTION ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 8, page no.e210-e222, August-2023, Available :http://www.jetir.org/papers/JETIR2308423.pdf

"IMPACT OF DIGITAL WALLETS AND FINTECH SERVICES ON CUSTOMER SATISFACTION ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 8, page no. ppe210-e222, August-2023, Available at : http://www.jetir.org/papers/JETIR2308423.pdf