UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 10 Issue 8
August-2023
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2308707


Registration ID:
521996

Page Number

h41-h55

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Title

A study on sales service and customer satisfaction of Bajaj bikes

Abstract

In general, satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his or her expectations. If the performance doesn't meet their expectation, the customer is dissatisfied, if the performance meets their expectations, the customer is satisfied. If the performance meets more than his or her expectation, the customer is delighted. For instance, if the customer satisfaction is rated on a scale from one to five. At a very low level of customer satisfaction, customers are likely to abandon the company. At middle levels from two to four, the customers are fairly satisfied but there is a chance to switch when a better product comes along. The main purpose and goal of the study is to enquire about the customer preference Towards Bajaj Bikes. This project analysis of customer level satisfaction is done through the responses for various features which include vehicles price, Mileage, spare parts availability, and maintenance cost of the bike. Customer satisfaction will be based on the performance level of the product. The information gathered can be categorized as main and secondary data. Primary data is collected through questionnaire and from their response.

Key Words

Customer satisfaction, Sale service, Experience

Cite This Article

"A study on sales service and customer satisfaction of Bajaj bikes", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 8, page no.h41-h55, August-2023, Available :http://www.jetir.org/papers/JETIR2308707.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"A study on sales service and customer satisfaction of Bajaj bikes", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 8, page no. pph41-h55, August-2023, Available at : http://www.jetir.org/papers/JETIR2308707.pdf

Publication Details

Published Paper ID: JETIR2308707
Registration ID: 521996
Published In: Volume 10 | Issue 8 | Year August-2023
DOI (Digital Object Identifier):
Page No: h41-h55
Country: Annamayya, Andhra Pradesh, India .
Area: Management
ISSN Number: 2349-5162
Publisher: IJ Publication


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