• Jean Lewanika Mudenda
• Domboka Robert Pedzisai
• Msoni Joseph
• Chisebe Sylvester
• Eden University, Luska, Zambia

This study investigated the impact of staff motivation on productivity in micro finance institutions. The study was focused on Bayport Financial services. Bayport Financial Services had 379 employees in the 19 branches and the head office. The study was carried out at the head office and the branch located at the head office where there were 112 employees. A sample of 88 was selected using purposive sampling for management and simple random sampling for other employees. The collected data was analyzed using the Statistical Package for Social Sciences (SPSS). The findings show that the strategies that Bayport used to motivate its employees were largely appreciated by the employees. However, there was one common challenge encountered during data analysis namely a huge number of respondents gave neutral answers to a number of questions. This indicates that some respondents could neither agree nor disagree to various statements on motivation. Findings of the research shows that there was a positive correlation between employee motivation and productivity. When employees are motivated, they tend to put in more effort, work harder, and complete tasks more efficiently. This results in increased productivity, which can lead to higher profits and growth at Bayport. It is recommended, among others, that management intensifies communication channels for employees to fully appreciate and own management strategies put in place to motivate them

Motivation, job satisfaction, commitment

"THE IMPACT OF STAFF MOTIVATION IN MICRO FINANCIAL INSTITUTIONS: A CASE STUDY OF BAYPORT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 9, page no.f424-f450, September-2023, Available :http://www.jetir.org/papers/JETIR2309551.pdf

"THE IMPACT OF STAFF MOTIVATION IN MICRO FINANCIAL INSTITUTIONS: A CASE STUDY OF BAYPORT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 9, page no. ppf424-f450, September-2023, Available at : http://www.jetir.org/papers/JETIR2309551.pdf