UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Volume 11 | Issue 10 | October 2024

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Volume 10 Issue 11
November-2023
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2311245


Registration ID:
527904

Page Number

c320-c325

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Title

Enhancing IT Service Management through ServiceNow

Abstract

This research paper explores the transformative impact of ServiceNow, a leading IT Service Management (ITSM) platform, on modern organizations. In response to the escalating challenges faced by IT departments, the study investigates the efficacy of ServiceNow in enhancing service delivery, incident resolution, and overall operational efficiency. The literature review elucidates key principles of ITSM evolution and evaluates ServiceNow's functionalities against industry best practices. Employing a mixed-methods approach, the research examines real-world implementations, surveys, and case studies to assess the tangible benefits and potential challenges associated with ServiceNow adoption. The paper also anticipates future trends in the ITSM landscape and ServiceNow's role in shaping these developments. Through an in-depth analysis of ServiceNow's modules, scalability, and flexibility, this research provides valuable insights for organizations contemplating or utilizing ServiceNow, offering a comprehensive guide to optimizing ITSM practices in the ever-evolving technological landscape.

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"Enhancing IT Service Management through ServiceNow", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 11, page no.c320-c325, November-2023, Available :http://www.jetir.org/papers/JETIR2311245.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"Enhancing IT Service Management through ServiceNow", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 11, page no. ppc320-c325, November-2023, Available at : http://www.jetir.org/papers/JETIR2311245.pdf

Publication Details

Published Paper ID: JETIR2311245
Registration ID: 527904
Published In: Volume 10 | Issue 11 | Year November-2023
DOI (Digital Object Identifier):
Page No: c320-c325
Country: Anantnag, Jammu and Kashmir, India .
Area: Engineering
ISSN Number: 2349-5162
Publisher: IJ Publication


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