• Om Balkrishna Bhokare
• Parth Nitin More
• Shaikh Sarforaj Shikandar
• Chavhan Abhijeet Subhash
• Prof. S. U. Mali

In an increasingly interconnected world, the success of nonprofit organizations, particularly Non-Governmental Organizations (NGOs), relies heavily on their ability to cultivate and manage relationships with donors, volunteers, beneficiaries, and stakeholders. To address this critical need, our project focuses on the development of a customized CRM (Customer Relationship Management) system tailored for the unique requirements of an NGO. This project aims to design and implement a comprehensive CRM solution that empowers the NGO to efficiently manage and strengthen its connections with donors, coordinate volunteer efforts, streamline program management, and improve overall organizational effectiveness. The CRM system leverages modern technologies and data-driven insights to facilitate better decision-making, enhance communication, and advance the NGO's mission. Key features of the CRM system include donor management, volunteer coordination, fundraising campaign tracking, program participant management, and robust reporting capabilities. The system is designed with data security and compliance in mind, ensuring the protection of sensitive donor information and adherence to relevant data protection regulations. Throughout the development process, careful consideration is given to user adoption and ease of use, as successful implementation relies on the active engagement of NGO staff, volunteers, and stakeholders. Extensive training and support mechanisms are provided to ensure that the CRM becomes an integral tool in advancing the organization's goals. This project not only showcases technical prowess but also underscores the impact of technology in the nonprofit sector. The CRM system presented in this project serves as a valuable resource for NGOs seeking to optimize their operations, build stronger relationships, and make a more significant impact in the communities they serve.

CRM System, Web Development, Donor Management, Volunteer Coordination, User Adoption, Data Security, Reporting and Analytics, Fundraising Campaigns, Nonprofit Operations.

"A Survey Paper on Development of a Web Based Application for an NGO with Integrated CRM", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 11, page no.c447-c451, November-2023, Available :http://www.jetir.org/papers/JETIR2311263.pdf

"A Survey Paper on Development of a Web Based Application for an NGO with Integrated CRM", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 11, page no. ppc447-c451, November-2023, Available at : http://www.jetir.org/papers/JETIR2311263.pdf