• SINHAL VAGHELA R.
• DR. JISHNU GOHEL

The objective of this research is to identify the Total Quality Management (TQM) tools and barriers in implementing critical success factors (CSFs) of TQM such as a lack of budget allocation and broad corporate vision, lack of training for quality improvement numerous others. It is usually employed in top organisations with a high reputation in the market for business in terms of quality. In some parts of India, well designed questionnaire survey has been taken in this survey from well-known Organization of the construction industry. This survey attempts some general techniques of Quality related questions. The data taken for the study is primary in nature. The result of this study indicates that, in most organisations check sheets and flow charts are commonly used tools. The key objective of TQM is to enhance the customer experience by continuously improving products and reducing defects through the whole involvement and dedication of those that are involved in the process, as well as to strengthen brand image. Too much document commitment and lack of understanding of top management towards quality are the obstacles faced by the stakeholders. Unfortunately, the construction industry has been slow to adopt TQM compared to other industries. In open systems, it's difficult for developers to expand their plan due to high competition, thus quality is the key to attract clients and delight them. It is clear from studies, that the application of TQM in construction industries is mostly in western countries. TQM is not transparent in Indian organization. they apply old rules of quality like quality assurance, quality management. Many companies find it difficult to apply.

Total quality management (TQM), Critical success factor (CSF), Quality management systems (QMS), Quality control (QC), Quality assurance (QA)

"BARRIERS IN IMPLEMENTING TOTAL QUALITY MANAGEMENT (TQM) TOOLS IN CONSTRUCTION INDUSTRY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 11, page no.d414-d419, November-2023, Available :http://www.jetir.org/papers/JETIR2311354.pdf

"BARRIERS IN IMPLEMENTING TOTAL QUALITY MANAGEMENT (TQM) TOOLS IN CONSTRUCTION INDUSTRY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 11, page no. ppd414-d419, November-2023, Available at : http://www.jetir.org/papers/JETIR2311354.pdf